MAINTENANCE

Remember the bad old days? You used a device until it broke down, then called a technician. The result - all calls were emergencies, and important equipment was out of action for hours or days. Sadly for some, such bad old days are still a reality.

So we don’t wait for problems to occur before servicing your equipment. Our unique pre-emptive maintenance process identifies and fixes problems before they can have a negative impact on your business. Downtime can virtually become a thing of the past. And by maximising uptime and the utilisation of your equipment, your return on investment is greatly enhanced.

At Complete Imaging, we offer a level of support that's unique in our industry. Using a proven banding approach, we carry out pre-emptive maintenance visits at intervals ranging from one week to three months depending on copy and print volumes and speeds. At each of these visits our qualified technician will:

• Carry out preventative maintenance in line with our minimum call procedure

• Assess the outstanding life of all parts and consumables

• Replace any parts that are expected to fail before the next visit

• Replenish all toner supplies

This is further enhanced with our remote service capabilities which include:

• Automatic service call notification

• Predictive toner monitoring

• Remote firmware upgrades and device adjustments

• Elimination of the need for manual meter readings by automatically providing accurate information from your fleet without user intervention.

In our three decades of doing business, we've proved that this is simply a better way of doing things - and our customers agree.

“Complete imaging are genuinely different. They stand out from the competition with their honest and cost-effective approach”

Derek Osborne, South Birmingham College